UPFRONT PRICING
You will approve the price in writing before the job begins.
- We respect your right to have choices with your money. All quotes are given
up front in writing.
- You are given information on products and services that will help you be
safe and comfortable in your home or business. You can make informed decisions
because we provide educational information.
- You will save money on maintenance and utility bills with proper
maintenance. Proactive maintenance can deter costly unanticipated emergency
repairs that interrupt your time and possibly cause property damage.
- Sundial personnel will diagnose, repair, and recommend solutions for your
entire plumbing system.
NO ANSWERING MACHINES OR VOICEMAIL
You will always talk to a real live person, no voicemail or answer
machine.
PEACE OF MIND AND SECURITY
You will have your security protected.
- All technicians are carefully background screened, uniformed, clean-shaven,
drive marked vehicles, and wear photo I.D. badges.
- Work conditions are constantly evaluated for safety, cleanliness, and
industry-wide practices and standards.
- To insure a safe and productive workplace, Sundial has a zero-tolerance
substance policy and is a State of Georgia Department of Labor Certified Drug
and Alcohol Free employer.
- You can have peace of mind knowing all technicians are continually monitored
for background checks and drug and alcohol free.
- Sundial is also insured and bonded. The main hiring criteria are nice and
ethical people.
- Lastly, Sundial employees are committed to confidentiality, as many of our
clients are high-profile public figures or security sensitive private and
government agencies. Sundial's security policies adhere to Federal Homeland
Security requirements.
YOUR SCHEDULE
You can have work done when you want it - 24 hours / 7 days a week /
365 days a year.
EXTENDED WORK HOURS
Extended regular work hours are:
| Sunday |
10:00 AM - 5:00 PM |
| Monday - Friday |
6:30 AM- 7:00 PM |
| Saturday |
8:00 AM - 5:00 PM |
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RESPECTFUL EMPLOYEES
You will receive polite, courteous, and professional customer service from
Sundial Plumbing personnel. Sundial employees all commit to a can-do, get the
job done, with interest attitude.
CUTTING EDGE TECHNOLOGY
- Sundial personnel attend seminars and trade shows to review the latest tools
and techniques available.
- Sundial personnel are equipped with the latest tools.
- We pride ourselves on our tidy and unique trucks.
COMPETENT TECHNIQUES
You will have technicians with technical expertise and competence.
- Sundial Plumbing technicians are State of Georgia licensed, tested, and
internally trained and evaluated.
- Sundial invests in continuing education for all technicians with customer
relation skills as well as technical knowledge and application.
RESPECTED PROPERTY
Your property is important to us.
- Sundial technicians commit to pay respect to your property, from arrival to
job completion.
- Sundial provides training and equipment for technicians, such as rubber
gloves, foot protectors, drop cloths, entry carpets, vacuum cleaners, and
anything else needed to keep the job clean.
QUALITY PRODUCTS
- Sundial personnel evaluate the quality of its products and offer you our
comments based on our extensive experience.
GUARANTEED WORK
- All jobs - large or small are followed up with customers for quality
standards and feedback either in person, in writing or by phone.
- All compliments from customers are logged and Sundial employees receive
recognition.
- All complaints are logged, most resolved in 1 hour, and are utilized for
company training.
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